Aftersales Intern at Sun King (Formerly Greenlight Planet)

Sun King

  • Kenya
  • Training
  • Full-time
  • 1 month ago
Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa- all paid for up-front, in cash- the latter 1 million customers acquired over the…Aftersales InternAbout the role:
  • The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands-on opportunity to grow your skills in customer service, operations, and cross-functional team work within a dynamic, fast-paced environment.
What you would be expected to do:
  • Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
  • Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
  • Assist in developing, maintaining, and updating the product support portal to enhance service quality.
  • Assist in creating troubleshooting manuals and training sessions.
  • Record and analyse data to identify trends, improve processes, and assist decision-making.
  • Contribute to website and Bot development, updates, and improvements.
  • Work with cross-functional teams to assist various projects and initiatives.
  • Maintain detailed and organized records of customer interactions and assistance activities.
  • Contribution to SOP documentation.
  • Any other tasks assigned.
You would be a strong candidate if you:
  • Have relevant work experience
  • Possess a bachelor's degree or its equivalent is required.
  • Are tech-savvy with a strong comprehension of customer assistance tools and technologies
  • Have the ability to establish and maintain effective relationships with different stakeholders.
  • Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
  • Possess excellent customer management skills
  • Are an excellent communicator and have good people relations skills
  • Demonstrate strong analytical skills and attention to detail
  • Are experienced with data recording and analysis.
  • Have the ability to work alone and as part of a team
  • Are proactive, eager to learn, and able to manage multiple tasks effectively.
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