Team Leader - Super Dealer Network at Ecosafi

• The Team Leader - Super Dealer Network is responsible for driving performance, discipline, and growth across EcoSafi's Super Dealer ecosystem within an assigned branch or region.
• This role focuses on leading field teams, ensuring strong Super Dealer performance, maintaining stock and portfolio integrity, and delivering branch-level targets. The Team Leader works through Super Dealer Relations Officers to ensure consistent execution, market expansion, and high service standards at scale.

• Super Dealer Network Performance
• Own overall performance of the Super Dealer network within the assigned region.
• Drive growth in active and earning stoves, reorders, and customer retention.
• Monitor performance trends and implement corrective actions where needed.
• Team Leadership & Coaching
• Lead, coach, and support field teams responsible for Super Dealer engagement.
• Set clear targets, expectations, and accountability for team members.
• Conduct regular performance reviews and provide structured feedback
• Target Ownership
• Deliver all branch-level targets as set by the business.
• Translate regional goals into clear team and individual performance targets.
• Track performance daily, weekly, and monthly, and intervene early when targets are at risk.
• Portfolio Health & Customer Protection
• Provide oversight of portfolio health across Super Dealers.
• Ensure continuity of service and positive customer experience across the region.
• Monitor churn risks, reorder gaps, and service disruptions.
• Stock Management & Risk Control
• Ensure strong stock governance across Super Dealer outlets.
• Review stock audits, reconciliations, and variance reports.
• Work closely with logistics and warehouse teams to ensure consistent product availability.
• Field Execution & Quality Assurance
• Ensure structured route planning and effective territory coverage.
• Conduct joint field visits to assess execution quality and adherence to SOPs.
• Promote standardised processes and best practices across the region.
• Market Development & Expansion
• Support expansion of the Super Dealer network in high-potential zones.
• Guide local marketing and activation activities to drive growth.
• Gather market intelligence and competitor insights to inform strategy.
• Cross-Functional Collaboration
• Collaborate closely with logistics, call centre, technical, training, and operations teams.
• Resolve regional operational challenges efficiently and proactively.
• Reporting & Compliance
• Produce accurate and timely performance reports.
• Analyse data and provide actionable insights to management.
• Ensure compliance with company policies, SOPs, and ethical standards.

• Diploma or Bachelor's qualification in Business, Sales, Marketing, Operations, or a related field.
• Proven experience leading sales teams, dealer networks, or field operations.
• Experience managing performance targets and multi-location teams is an advantage.

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