Customer Success Executive (Energy Sector) at Indepth Research Services (IRES)

Kenya
Permanent
Full-time

5 days ago

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an…Customer Success Executive (Energy Sector)We are seeking a dynamic Sales Executive with proven experience in selling services to corporates across the energy sector. The ideal candidates will have deep sector-specific expertise and a strong track record in business development, client acquisition, and revenue growth.Role & Responsibilities:Business Development & Client Acquisition

Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
Conduct in-depth consultations with prospects to understand their business challenges and position the company's services as solutions.

Relationship Management & Stakeholder Engagement

Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).

Sales Strategy & Proposal Development

Tailored Solutions: Customize service offerings to meet sector-specific demands.
Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.

Market Intelligence & Competitive Analysis

Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.

Collaboration & Reporting

Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).

Requirements:Required Skills & Competencies

Engineering (Electrical/Mechanical), Energy Management, Environmental Science

Key Certifications:

PMP (Energy Projects), Certified Energy Manager (CEM), LEED

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