Customer Support Agent
Social Discovery Group View all jobs
- Kenya
- Permanent
- Full-time
- Consulting our customers on all raised questions related to our websites;
- Working timely, speedily, and effectively with customer requests;
- Resolving all customer issues with the goal of customer retention;
- Promoting our websites to the customers upon opportunity;
- Maintaining a high level of service quality.
- You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit);
- You have experience working with international customers;
- You have fast typing skills in English;
- You are a quick learner, and you can absorb large volumes of information;
- You can psychologically analyze people and be sensitive to their emotions;
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances;
- You can come up with and provide professional solutions to complicated cases;
- You are stress resistant, energetic, and never hesitant to show initiative;
- You have a ‘can-do' attitude, and you believe that ‘everything is possible';
- You can provide an outstanding quality service.
- Convenient 5/2 shift from 11PM to 8AM GMT+3 with Mondays and Tuesdays as days off;
- REMOTE OPPORTUNITY to work full time;
- Vacation 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences and meetings;
- Corporate discount for English lessons;
- ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
- ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.