Pharmacy Operations Senior Associate
- Nairobi
- Permanent
- Full-time
- Regulatory Compliance
- Ensure all pharmacies within the cluster are fully licensed by the Pharmacy and Poisons Board (PPB).
- Confirm that each pharmacy operates with a qualified and licensed Pharmaceutical Technologist at all times.
- Ensure 100% compliance with all applicable pharmacy regulations, safety standards, and professional guidelines.
- Conduct regular compliance audits and develop improvement plans to address any gaps.
- Rota & Staffing Management
- Prepare and maintain up-to-date duty rotas for all pharmacies within the cluster.
- Monitor staff attendance, punctuality, and schedule adherence, and ensure adequate shift coverage at all times.
- Pharmaceutical Technologist (Pharm-Tech) Management
- Serve as the direct line manager for Pharmaceutical Technologists.
- Provide day-to-day supervision, coaching, and performance feedback.
- Conduct regular performance evaluations and support professional development.
- Identify training needs and coordinate with training teams to implement appropriate development plans.
- Operational Oversight & On-site Support
- Provide hands-on support to pharmacy teams to ensure seamless daily operations.
- Identify and proactively address operational challenges within the pharmacies.
- Monitor the implementation of workflows, customer service standards, and productivity targets.
- Standard Operating Procedure (SOP) Compliance
- Ensure strict adherence to all established SOPs across the cluster.
- Conduct periodic audits to assess compliance and implement corrective actions where necessary.
- Inventory & Stock Management
- Oversee inventory management processes at each location, including accurate stock organization and stock handling.
- Conduct routine cycle counts and spot checks to ensure inventory accuracy.
- Collaborate with the procurement team to ensure timely restocking and appropriate stock levels, minimizing expiries and stockouts.
- Monitor and address issues related to inventory discrepancies, slow-moving stock, and expired items.
- Feedback & Communication Management
- Act as the primary liaison between pharmacy staff, clinic partners (clinic owners and clinicians), patients, and HQ.
- Gather ongoing feedback on pharmacy operations, services, and challenges.
- Investigate and resolve concerns raised by staff, patients, or HQ in a timely and professional manner.
- Ensure effective communication channels are maintained between pharmacies and central support teams.
- Diploma or Degree in Pharmacy or related field.
- At least 3-5 years of experience in pharmacy operations, ideally with prior supervisory or management responsibilities.
- Strong knowledge of pharmacy regulations, pharmacy operations, medical management and best practices.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple sites and teams effectively.
- Proficient in MS Office and pharmacy management systems.
- Exceptional leadership and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple responsibilities.
- Commitment to continuous learning and professional development.