Debt Collection Agent
Mogo Auto
- Kenya
- Permanent
- Full-time
- Send reminders on debt payment deadlines to customers using phone, email, and letters.
- Process and maintain debt collection correspondences and other documents.
- Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
- Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
- Give suggestions on debt collection process improvements.
- Achieve the set targets
- Any other duty assigned
- Diploma/Degree in Business Administration, Marketing, or related field.
- At least 2 years of relevant experience as Debt Collector/ Customer Support
- Specialist, or DC Specialist, preferably in a Financial Institution
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili
- a competitive salary
- a friendly and dynamic work environment
- an excellent well-being program:
- health insurance (after probation period)
- pension scheme (after probation period)
- active social life and events
- Fast results without the friction of bureaucracy
- great victories due to the transparency of the company and its goals
- bonuses and awards for the great work
- participate in victory celebrations with your co-workers.
- together with an intelligent team
- yourself and the company with the established feedback culture
- your knowledge with training possibilities