Assistant General Manager (Kichwa Tembo) at And Beyond
andBeyond
- Kenya
- Permanent
- Full-time
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- Company:
- Location: Kenya
- State:
- Job type: Full-Time
- Job category:
- Assist the General Manager in the overall responsibility for the effective management on all levels at Kichwa Tembo and Bateleur Camp.
- Take over full responsibility once General Manager is on leave
- Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback
- Assist in the overall responsibility for creating an environment of learning and development within the and Beyond values and accountability of individuals.
- Take responsibility in assisting the General Manager in creating and management of lodge budgets
- Work closely with the Lodge accountant to achieve budgets
- Responsible for operational strategizing and sourcing of and Beyond standardised items and close assistance in operational orders and decision making.
- Assist in Capex structuring, planning and implementing
- Project managing of Capex and financial projects where needed
- Overall creative innovation for cost control and saving initiatives to stay within budget
- Assist in implementing of cost controls in collaboration with the Lodge Accountant.
- Assist the General Manager in the overall Day to Day Management of all Heart of House and Front of House areas at Bateleur Camp and Kichwa Tembo Tented Camp.
- Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
- Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver &Beyond maintenance standards.
- Direct responsibility to create new guest delights and ensure the team is performing within &Beyond standards to deliver an extraordinary guest experience.
- Assist in creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the lodge
- Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.
- Assist in working with Human Capital in the lodge, ensuring labour relations, leave and medical funds are managed correctly
- Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
- Assist in working with Head Ranger to make sure standards of &Beyond guiding standards are met
- Assist in working with Management Teams of both camps to strategize outputs of all Head of Departments to ensure &Beyond Lodge and Service standards are maintained at all times
- Overall responsibility for social media at both – Kichwa Tembo Tented Camp as well as Bateleur Camp
- Assist in driving sustainability initiatives
- Assist in driving community development projects, in conjunction with the Africa Foundation
- Assist in developing strategic relationships with governmental organisations, wildlife, organisations and communities
- Active support of General Manager and strategizing for &Beyond Life, recognition programs and staff welfare.
- Assist in creating annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
- Implement skills development plan
- Operational link between General Manager, management teams and general staff.
- Assist in hosting all agents, media and VIP groups
- Host all guests coming through Bateleur Camp as well as Kichwa Tembo Tented Camp
- Assist reception in checking on forecasts, day sheets, reservations etc.
- Drive communication to Bateleur House (Johannesburg), Nairobi Office, agents, &Beyond Marketing and Reservations teams
- Make sure standards are met for an extraordinary guest experience
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
- Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests needs
- Good interpersonal skills and communication with staff and guests
- Attention to detail Diligence and self-motivation to meet deadlines
- Willingness/ability to share information and teach and inspire others
- Computer and financial skills
- Experience in the service industry especially in dealing with guests and staff
- Previous management experience in an operation with more than 40 beds.
- At least 3 years management experience in East Africa
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