Customer Care Team Leader Job Mogo Finance

  • Kenya
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
Customer Care Team Leader Job Mogo FinanceCandidates Experience With Us + Latest UpdatesPosted on April 10, 2026Posted on April 8, 2026Posted on March 24, 2026Posted on March 9, 2026Posted on February 4, 2026Personalized Support for Your SuccessUpcoming Trainings & EventsPosted on March 26, 2026Posted on March 24, 2026Customer Care Team Leader Job Mogo FinanceCustomer Service Jobs, Mogo Finance Jobs.Responsibilities
  • Give constant direction to team members to ensure that all customer inquiries are attended to on time
  • Offer Training to new and existing customer care agents
  • Give performance reports of the customer care agents to the management for evaluation and reward purposes.
  • Ensuring Call Centre KPIs are achieved and submit weekly and monthly agents' performance reports
  • Constantly promote employee engagement to identify training needs
  • Ensure that all customers complaints are timely logged in and updated in CRM
  • Identify the main customer issues raised daily and provide a root cause analysis with proper recommendation on solutions
  • Manage and approve customer communication via Infobip and Facebook and ensure they are handled within accepted SLA
  • Track attendance of customer care agents & ensure they are punctual for their shifts
  • Any other Duties assigned
Qualifications
  • Diploma/Degree in Business related course
  • Knowledge on Microsoft Excel, Word & PowerPoint Office suite
  • 1 year experience as a customer care team leader or any other relevant experience
  • Have an ability to influence and collaborate with a team
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Loyalty and integrity
  • Fluent in English and Swahili
How to Apply🚨 Before You Apply for This JobThis job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews - not because they lack experience, but because their CV doesn't clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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