Reservations Agent at Kempinski Hotels

Kempinski Hotels

  • Kenya
  • Permanent
  • Full-time
  • 19 days ago
Kempinski Hotels S.A. is Europe’s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the ‘Hotelbetriebs-Aktiengesellschaft’.Reservations AgentKey Responsibilities
  • Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
  • Ensure client’s satisfaction and adherence to Kempinski service standards
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors
  • Spot-check reservations made previous day and check all VIP arrivals
  • Follow the internal up-sell programme for Reservations department
  • Ensure email response within the 24hour policy
  • Convert enquiries through telephone and direct bookings
  • Cross-sell Olare Mara to Villa Rosa guests and vice-versa
  • Perform any other duty as assigned to them by management
Skills, Knowledge and ExpertiseDESIRED SKILLS AND QUALIFICATIONS
  • Good knowledge for Opera PMS
  • At least one year previous experience in a Reservations role
  • Excellent proficiency in English both written and spoken
  • Sales and guest relations skills
  • Detail oriented
  • Good communication and listening skills
  • Demonstrate energy and enthusiasm
  • Ability identify errors and proper reporting
Application DeadlineAugust 13th, 2025Don't Keep Share!:

Jobs in Kenya