Supervisor - Client Retention (Healthcare Division) Job Madison Group

  • Kenya
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
  • Achieve the renewal budgets for all clients within assigned business portfolio
  • To implement retention benchmarks for assigned portfolio within the SLA provisions and guidelines
  • Provide a dedicated and comprehensive service to these clients, acting as the primary point of contact on behalf of Madison and deliver the highest level of customer care
  • Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
  • Complaints and Query management - Receive and resolve client issues and provide feedback in a timely manner
  • Manage claim reimbursements in conjunction with claims department to ensure Reimbursement payments are made to clients in a timely manner
  • Support in renewal process and securing of renewals in our portfolio including tender business
  • Receive and dispatch client documents and monitor receipt
  • Communicate pertinent information to the clients on a regular basis and be the liaison person with clients in all other communication
  • Reporting and management of hospitalization/Admissions in liaison with care managers
  • Member engagement - Extend courtesy calls to members on various activities, satisfaction surveys, post hospitalizations etc.
  • Identify and recommend process improvements to enhance Customer Satisfaction.
  • Support on premium and excess collection
  • Scheme Performance Management - Sharing with clients the utilization reports, scheme review reports and member statements
  • Premium volume increase through organic growth by selling additional benefits and enhancements
  • Compile weekly, monthly, quarterly and annual reports as required
  • Verification of accurate system capture of medical benefits purchased
  • Dispatch/delivery of the policy document to the relevant client within the stipulated TAT's.
  • Dispatch/delivery of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
  • Any other duties assigned by management from time to time
Skills and Competencies Required
  • Health Benefits Plan Management
  • Customer Service
  • Policy Processing
  • Presentation Skills
  • People management skills of both external and internal partners
  • Customer Focus
  • Good interpersonal and people skills
  • Ownership & Commitment
  • Team Spirit
  • Excellent organization and communication skills
  • Market Awareness
Academic and Professional Qualifications required
  • Bachelor's Degree in business related field.
  • 3 years' experience in Relationship Management.
  • Good progress in professional qualification in insurance (IIK)
How to ApplyApplications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Friday 5th September, 2025.1.Tired of sending out CV's and hearing nothing back? Our recruitment and CV expert team will craft a professional, keyword-optimized CV that gets noticed by employers and A.I. screening tools. Land the Job you deserve. Consult Our Recruitment Team today. Get Interviews in 60 Days - Guarantee Offer.2. Get Hired by Top Employers in Kenya For Free.3.Advance your Skills By Learning A New Skill. Get Certified. Earn A Higher Salary.Related Jobs: ,How I Got a Job Through C.S.SGet A Job FasterProfessional CV Review & Writing ServiceIs Your CV Getting You Interviews? Stop Missing Interviews! Get Interviews in 60 Days - Guaranteed Offer from Our HR Team.

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