Guest Service Agent – (Chinese Speaking) at Fairmont Hotels & Resorts

• Translate documents, emails, and other communication from Chinese to English and vice versa.
• Provide real-time interpretation during Check In Check out and guest activities and other interactions.
• Ensure accuracy and cultural sensitivity in all translations.
• Act as a liaison between English-speaking and Chinese-speaking guests at the hotel.
• Facilitate effective communication between parties who speak different languages.
• Provide language-related support to enhance cross-cultural collaboration.
• Demonstrate fluency in both written and spoken English and Chinese.
• Possess a strong understanding of cultural nuances to ensure accurate and contextually appropriate translations.
• Prioritize and manage multiple tasks efficiently to meet needs of different Chinese clients.
• Assist in the coordination of travel arrangements and itineraries.

• Bachelor’s degree in Hospitality or Communications with level 4 or level 5 Chinese language certification.
• Previous experience in translation and interpretation in a busy environment is highly desirable.
• Proficiency in both English and Chinese (spoken and written)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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