Account Manager at LSEG (London Stock Exchange Group)

London Stock Exchange Group View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our peo…Account ManagerRole Responsibilities & Key Accountabilities
  • Possess a deep understanding of the range of client business environment and the challenges in their territory
  • Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of client's decision makers (including C-level) organigram, priorities and needs
  • Maintain solid understanding of LSEG propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within their accounts as well as strong relationship with client C-level and other decision makers
  • Create an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint. This involved cross division collaboration with stakeholders in customer success, implementation, helpdesk and sales.
  • Update (daily) CRM with sales activities, forecast & pipeline/ account hygiene (renewals and sales opportunities)
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
  • Oversee all commercial activities within accounts, owning the end-to-end customer relationship
  • Manage internal and external stakeholders and maintain networks to negotiate and close deals
  • Interact with industry peers with finesse; familiar with relevant industry acronyms/jargon
  • Support credit management in debt collection
Qualifications and Experience Required:
  • 6-8 years of sales experience in the financial industry and or fintech space
  • Languages: English (strong command of language is a must), French (good to have)
  • Relevant degree or equivalent; University/college degree may be required; equivalent experience may be considered depending on position/department
  • Proficient and experienced across all areas of sales and relationship management/ customer facing roles
  • Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency
  • Strong understanding of customers and their business model and workflows/ advanced industry knowledge
  • Professional certifications recommended
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Selling skills (identity, develop and articulate a complex proposition/consultative selling)
  • Strong negotiation and interpersonal skills
  • Problem solving–ability to understand, articulate, structure and solve client needs
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