Quality Assurance Supervisor

• Create and maintain quality standards, procedures, and protocols for all stages of bread production, from raw materials to finished products.

• Conduct random on-site thorough bread ingredient and finished bread inspections, quality assessments, and audits to ensure compliance with established standards and regulations for quality bread.

• Collect and analyse bread quality data issues, identify deviations from company standards, and recommend corrective actions to Production team to address non-conformities.

• Isolate and report bread quality issues or potentially unattractive bread or (products) before dispatch.

• Approve when bread/products meet quality and food safety standards before it is loaded and dispatched.

• Update internal specifications for all bread production work-in-progress and finished products.

• Analyze production statistical data to determine present standard and establish food quality, food safety and testing standards.

• Keep the bakery and sales team informed of any changes in formulations or product specifications to meet customers’ requests.

• Provide quality assurance support in all stages of new product development.

• Audit external supplier facilities for food safety, food quality and ingredient specification compliance.

• Provide training to bakery employees as necessary to verify product quality and compliance with specifications.

• Develop, review or maintain compliance with food safety regulations (e.g., HACCP GMP), company policies, and customer requirements.

• Investigate and resolve all Sales team and customer complaints related to bread quality.

• Maintain ongoing food safety and quality assurance programs or other duties, as assigned.

• Provide support, direction, coaching and guidance to QA Technicians.

• Maintain accurate and up-to-date records of all quality control activities, including audits, inspections, and test results.

• Quality bread products

• Quality ingredients for bread.

• Quality assurance test reports

• Process improvement

• Quality procedures and processes

• Regulatory Compliance

• Documentation and Reports

• Staff training and development

• Customer satisfaction and feed back

• Quality test kits

• Bachelor’s degree in food science, Food Technology, Technical Sciences or related fields

• 3+ years of Industrial Bakery work experience.

• Strong knowledge of food safety regulations and quality control principles i.e. HACCP, GMP, and other relevant standards.

• Familiarity with bakery / bread production processes, quality management and equipment.

• Deep knowledge of bread baking techniques, recipes, and ingredient functionality.

• Understanding of food safety regulations and health codes.

• Proficiency in using bakery equipment and machinery.

• Familiarity with bread industry trends and emerging baking technologies.

• Proficiency in computer software and systems for inventory tracking and sales management.

• Ability to develop and implement quality standard operating procedures for bakery quality assurance operations.

• Understanding product development and recipe testing processes.

• Knowledge of packaging and labeling requirements for bakery / bread products.

• Deep understanding with quality control and assurance practices in the bakery industry.

• Understanding of bakery health and safety protocols.

• Leadership: Ability to lead and inspire a team of bakery staff.

• Communication: Excellent verbal and written communication skills to interact with staff, customers, and suppliers.

• Time management: Effective prioritization and time management skills to meet deadlines and manage multiple tasks.

• Problem-solving: Strong problem-solving abilities to address challenges and make informed decisions on bread quality independently.

• Adaptability: Flexibility to adapt to changing market quality bread demands and operational requirements.

• Teamwork: Collaboration and teamwork skills to work effectively with bakery staff and other departments.

• Customer service: A customer-centric approach with a focus on delivering exceptional service.

• Conflict resolution: Ability to handle conflicts and resolve issues in a professional manner.

• Attention to detail: Keen attention to detail to ensure quality control and accuracy in bakery operations.

• Emotional intelligence: Empathy, self-awareness, and the ability to manage emotions in a professional setting.

• The work environment is essentially that of a production shopfloor. With extended periods of exposure to noise levels with medium and large sized moving mechanical parts, long hours of standing and movement.

• Frequently required to lift and/or move 6kg crates of bread.

CDL