Sales & Technical Support Engineer- Fire Safety & Equipment
Gap Recruitment
- Nairobi
- KSh 35,000-40,000 per month
- Permanent
- Full-time
- Provide pre-sales technical support to the sales team, focusing on fire safety and disaster management solutions.
- Conduct product demonstrations and technical presentations tailored to the specific needs of customers in the fire safety and disaster management industry.
- Collaborate with customers to assess their technical requirements and recommend suitable solutions that align with their emergency response and disaster preparedness needs.
- Assist with product installations, configurations, and troubleshooting, ensuring smooth implementation and operation.
- Conduct fire training drills and provide guidance on emergency response techniques to customers and internal staff.
- Utilize your expertise in firefighting and prevention to conduct fire risk surveys and develop comprehensive risk management reports.
- Serve as a technical liaison between customers and our engineering team, conveying feedback and facilitating product enhancements.
- Deliver training sessions on fire safety and disaster management techniques to customers and internal stakeholders.
- Provide post-sales technical support, resolving issues and ensuring customer satisfaction.
- Stay informed about industry trends, regulations, and emerging technologies related to fire safety and disaster management.
- Diploma or Degree in Disaster Management or equivalent, or Certificate/Diploma in Fire Engineering or equivalent.
- Proven experience in selling fire equipment is key.
- Strong ability to conduct fire training drills and possess practical knowledge of emergency response techniques.
- Experience in firefighting and prevention, including the ability to conduct fire risk surveys and write comprehensive risk management reports.
- Excellent oral and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
- General knowledge of basic computer skills.
- Valid driving license is preferred.