Telesales Agent (Pharmaceutical Products) Job Brites Management
- Kenya
- Permanent
- Full-time
- Receive incoming sales-related calls and provide accurate product information.
- Identify customer needs and provide product recommendations based on those needs.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Meet or exceed daily, weekly, and monthly sales targets and KPIs.
- Handle customer objections professionally and close sales effectively.
- Maintain up-to-date knowledge of product features, benefits, and contraindications.
- Follow up with clients after initial contact to ensure satisfaction and answer further inquiries.
- Enter customer details and sales data accurately into the company database/CRM system.
- Collaborate with the field sales team and logistics team to ensure timely delivery and customer satisfaction.
- Stay updated with industry trends and competitor activity to better position company products.
- Generate and submit daily/weekly reports on sales activity and performance.
- in the receiving, labelling, and safe storage of all incoming goods and supplies.
- Diploma in Marketing, Communication, Business, or a related field
- Minimum of 2 years’ experience in telesales within the pharmaceutical sector
- Proven track record of meeting or exceeding sales targets in a similar role
- Excellent verbal communication and interpersonal skills
- Strong customer service orientation with a persuasive and confident phone manner
- Ability to work under pressure and handle rejection professionally
- Good organizational and time-management skills
- Proficiency in Microsoft Office and CRM systems
- Knowledge of pharmaceutical products and industry regulations is an added advantage
Corporate Staffing