Client Services and Health Records Officer at Halisi Family Hospital
Halisi Family Hospital
- Kenya
- Permanent
- Full-time
- Welcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in all departments.
- Accurately register patients into the hospital systems ensuring proper documentation and data quality.
- Create, store, and retrieve patient files (including electronic files) while maintaining confidentiality.
- Coordinate with all departments for proper billing and health records of patients.
- Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
- Ensure accurate claim submissions by screening patient's eligibility and scope of medical cover and adhering to insurances/corporates contractual requirements on pre-authorizations, admissions, discharges, etc.
- Reconcile daily revenue collections ensuring accuracy and completeness.
- Follow up with patients and insurances/corporates when payment lapses occur.
- Receive and direct or respond to telephone calls in a professional manner.
- Appropriately handle received deliveries and correspondence i.e. incoming emails and post.
- Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
- Book patient appointments – coordinate with the relevant specialist ensuring patients attend the right clinic, at the right time and the specialist is available to serve them.
- Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
- Perform any other duties as may be assigned by the Supervisor from time to time.
- Excellent customer service skills, empathetic to patients of all ages.
- Effective communication skills – listening, oral and written.
- Highly ethical, has integrity and observes confidentiality.
- Attention to detail.
- Confident, persistent, and assertive.
- Ability to multi-task, cope under pressure and work with minimum supervision.
- Highly organized with good time management skills.
- Analytical, problem solving, and conflict resolution skills.
- A team player with good people management skills.
- Degree in Business Administration or Communication from a recognized institution; or
- Degree in Health Records and Information Management and registered by the Association of Medical Records Officers (Kenya).
- Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
- At least three (3) years' experience in a similar position, preferably in a busy urban hospital setting.
- Good working knowledge of MS Office Suite (Excel, Word, PowerPoint, and Outlook) and Internet.
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