Client Activation Officer at Marie Stopes

Kenya
Permanent
Full-time

30 days ago

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti…Client Activation OfficerABOUT THE ROLEMSI Reproductive Choices Kenya is an NGO registered in Kenya. We are affiliated to MSI. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.We are seeking to recruit Client Activation Officer who will be reporting to the Head of Marketing, Evidence and Impact and supporting the Centre Managers, and the Marketing team. He/she Will be responsible for driving financial sustainability for the MSI Reproductive Choices Kenya by creating demand for healthcare services offered through the commercial channels (Centres and Maternities) .The role holder will support the repositioning of the MSIK brand as a leading women's healthcare provider by understanding the unique markets in which each centre operates, identifying location-specific client needs and segments, supporting service diversification initiatives, and strengthening referral networks to increase client footfall across all service delivery channels. The Client Activation Officer will contribute to the development and execution of marketing strategies and campaigns, support monitoring and documentation of marketing activities and results, and provide administrative and operational support to centre demand generators and mobilizers.The position holder will be responsible for the development, implementation, monitoring, and review of demand creation activities aimed at increasing client flow to Marie Stopes Kenya Centres and Maternities.REQUIREMENTSSkills and ExperienceQualifications:

Bachelor's Degree or diploma in marketing, Communications, Administration, Project Management or Health Management
Other professional qualifications, ideally in Project Management, Communications and Marketing desired

Skills and Experience:

At least 2 years' relevant experience working with NGOs, private sector organizations, or government agencies in a Marketing role
Strong commercial and marketing orientation
Experience in demand generation, community mobilization, or service marketing
Excellent written and verbal communication skills
Strong analytical skills with ability to translate data into actionable marketing insights
Commercial awareness and ability to work with financial and marketing performance metrics
Strong planning, coordination, and organizational skills
Ability to manage multiple projects simultaneously
Strong relationship-building and stakeholder engagement skills
Strong influencing and negotiation abilities
Ability to communicate complex information in a clear and engaging manner
Ability to work independently with minimal supervision

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