Amazon Operations Manager
Activate Talent View all jobs
- Kenya
- Permanent
- Full-time
Job Type: Full-time / Remote
Work Hours: US Working HoursJob Overview:Our client is hiring an Amazon Operations Manager to lead end-to-end operational execution across all Amazon marketplaces in the U.S. and internationally during the next phase of growth. In this role, you will drive impact across a global, omnichannel business by owning inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and operational issue resolution while contributing to scalable operational excellence across product categories, regions, and sales/marketing channels.All roles are global and omnichannel, driving accountability across product categories, regions, and sales/marketing channels.Responsibilities:Inventory & Supply Chain Operations
- Create, manage, and optimize FBA and FBM shipment plans across all marketplaces
- Partner with planning team to forecast inventory needs to prevent out-of-stocks and overstock situations
- Monitor inventory performance metrics including sell-through, weeks of cover, and inbound performance
- Manage aged, excess, stranded, and unsellable inventory
- Optimize inventory placement and replenishment strategies
- Partner with domestic and international 3PLs for kitting, labeling, prep, and storage
- Coordinate inbound freight (LTL, FTL, ocean, air)
- Ensure compliance with Amazon FBA prep and labeling requirements
- Track inbound shipments and resolve discrepancies
- Support customs, duties, and cross-border fulfillment
- Audit inbound discrepancies, packaging issues, fee inaccuracies, and FC errors
- Partner with internal teams to resolve root causes
- Proactively flag operational risks
- Document issues and drive corrective actions
- Manage reimbursements for lost, damaged, or mis-received inventory
- Audit FBA fees and storage charges
- Resolve stranded inventory caused by operational issues
- Manage and escalate Seller Central cases [for Ops / Fulfillment related issues]
- Monitor account health metrics
- Support operations across all global Amazon marketplaces
- Manage region-specific operational requirements
- Coordinate cross-marketplace inventory transfers [when Planning decides to transfer]
- Support operational readiness for new marketplace launches
- Build dashboards for inventory health and reimbursements
- Identify cost leakage and inefficiencies
- Develop SOPs for operational workflows
- Partner with supply chain, product, packaging, finance, and marketing teams
- Align inventory with promotions and demand spikes
- 7+ years Amazon Seller Central experience (3P)
- Strong FBA/FBM and inventory management expertise
- Experience with 3PLs and freight partners
- Advanced Excel skills
- Multi-marketplace experience
- International Amazon marketplace experience
- ERP and inventory tools knowledge (bonus for NetSuite experience)
- Amazon global fulfillment programs experience