Technical Program Manager at Zipline

• Set and communicate program objectives and priorities.
• Interact, integrate, and drive results across cross-functional teams in-country operations, aviation regulatory, software, sales, etc.
• Develop, maintain, and communicate the appropriate Implementation Plan ranging from when we will achieve a milestone to specific launch dates.
• Partner with Customer Success and Zipline's customers to design operational workflows and plans that meet the customer's needs.
• Work closely with Zipline policy and legal teams to unlock approvals for launches.
• Ensure critical cross-team efforts are well owned (including owning some yourself) such as developing efficient and compliant operation procedures, executing on-launch strategies, or root-causing complex problems to overcoming blockers.
• Lead cross-functional retrospectives and process improvement efforts.
• Ensure implementation processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
• Provide clear updates at both the working and executive level.
• Create and refine processes and templates across Programs, including things like handoff documentation, scheduling, risk tracking, etc.

• You have a positive, can-do attitude that you harness to rally a team to make impressive progress day after day.
• You naturally identify the critical path in a program and jump in with both feet to support the team in driving that critical path effort.
• You have succeeded in a program management role with deep ownership of the outcome of projects.
• You have a strong operational background and experience to lead implementation programs effectively.
• You have worked in fast-paced, high-growth environments like startups and excel in driving clarity in ambiguous landscapes.
• You have an entrepreneurial disposition; you can creatively solve hard problems, get up to speed quickly, and bring a curious, can-do zest to all the challenges you face.
• You approach the position with flexibility to meet the needs of the business to serve our customers with excellence
• Willingness to roll up your sleeves and drive projects to completion side by side with cross-functional teams and customers

• A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience)
• Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders.
• Excellent computer skills, especially with communication tools and program management tools.
• Excellent written and verbal communication and presentation skills.
• Ability to travel 30% of the time

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