Job Title:Kenya Micasso Brand Store ManagerEducation BackgroundBachelor’s degree or above.Experience RequirementsMinimum 5 years of store sales and management experience.At least 3 years of cross-cultural management experience.Minimum 2 years of sales management experience in building materials, preferably ceramic tiles or sanitary ware.Experience directly managing a team of 10+ people.Proven record of independently managing a showroom with monthly sales exceeding USD 100,000.Age: below 40 years.Professional SkillsStrong communication and coordination skills across departments.Excellent command of English (listening, speaking, reading, writing)Proficient in Microsoft Office (Excel, PowerPoint, Word).Skilled in business communication via email.Key QualificationsDeep understanding of the entire store retail process.Knowledge of marketing theory, methods, and techniques to improve sales performance.Strong retail promotion and brand promotion experience.High stress tolerance, achievement-driven, personable, and detail-oriented.Strong analytical, decision-making, and crisis management capabilities.Ability to summarize and analyze information effectively.Core AbilitiesAnalyze and anticipate customer purchasing behavior to drive sales.Plan sales strategies, innovate sales models, and organize store promotions.Handle emergencies with sound decision-making.Demonstrated cross-cultural and cross-language communication skills.Personality traits: rigorous, steady, principled, responsible, discreet, and resilient under pressure.Main ResponsibilitiesSales & Marketing ManagementOversee all sales and marketing activities in the showroom.Execute marketing campaigns within budget to maintain market leadership and drive growth.Develop and implement product promotion strategies and event plans.Operations & AdministrationMaintain reporting systems (daily, weekly, monthly).Ensure payment processes comply with company policies while safeguarding staff and customers.Oversee the functionality of IT systems and showroom equipment.Inventory ManagementTrack stock movements (inbound/outbound, transfers, sales) to prevent shortages.Coordinate with suppliers and procurement for timely replenishment.Ensure accurate labeling and well-organized product displays.Customer Service & SatisfactionLead sales and service teams to improve customer experience.Maintain and update customer databases and visitor records.Manage wholesale and project orders, coordinating delivery logistics.Showroom PresentationOptimize product displays, layout, and customer flow for sales and aesthetics.Maintain showroom cleanliness and presentation standards.Team ManagementTrain staff in sales techniques, customer service, and inventory management.Monitor employee performance, KPIs, and ensure compliance with company standards.Cost & Profitability ControlManage operating costs and expenses to ensure profitability.Other DutiesPerform additional responsibilities assigned by management.Additional ResponsibilitiesTrain and motivate the team to achieve sales and performance targets.Manage showroom staff, performance, KPIs, and employee relations.Coordinate with warehouse, planning, and logistics departments to ensure smooth order fulfillment.Develop and execute online promotion strategies (e.g., Douyin and at least three other online platforms).Handle crisis management—report proactively to management in case of sales shortfalls or operational risks.