General Manager
- Nairobi
- Permanent
- Full-time
- Direct and coordinate daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Sales & Marketing.
- Ensure smooth integration of Indian hospitality service culture within the hotel operations.
- Enforce compliance with hospitality regulations, licensing laws, health & safety, and brand standards.
- Maintain high guest satisfaction ratings by ensuring personalized, culturally sensitive service.
- Address and resolve guest feedback promptly and professionally.
- Develop and implement guest loyalty programs.
- Prepare and manage annual budgets, forecasts, and financial reports.
- Monitor revenue streams, control costs, and implement strategies to maximize profitability.
- Analyze performance data and adjust business strategies as needed.
- Recruit, train, and lead a multicultural team with an emphasis on service excellence.
- Instill hospitality values reflecting Indian service traditions and etiquette.
- Conduct performance reviews and implement development plans.
- Work with the sales team to attract corporate clients, event bookings, and tourist groups.
- Promote the hotel in both local and international markets, particularly targeting Indian and South Asian communities.
- Organize promotional events and seasonal offers to increase occupancy rates.
- Collaborate with the F&B team to ensure quality and authenticity in Indian cuisine offerings.
- Maintain high standards in menu planning, presentation, and hygiene.
- Oversee regular maintenance and refurbishment to ensure the property remains in excellent condition.
- Implement preventive maintenance schedules.
- Bachelor’s degree or diploma in Hospitality Management or related field.
- Minimum 10 years’ experience in hotel management, with at least 5 years in a senior role in the hospitality industry.
- Proven track record in delivering strong financial results and guest satisfaction.
- Previous experience in Indian hotels or restaurants will be an added advantage.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel management systems and MS Office.
- Strong business and financial acumen
- Culturally adaptive leadership
- Guest-centric mindset
- Team building and people management
- Sales and marketing insight
- High integrity and professionalism