Training and Development Specialist

• Conduct new hire trainings (up to 12-week programs)
• Conduct ongoing service, product and policy training
• Develop and deliver comprehensive training programs tailored to the needs of department and teams.
• Conduct training sessions, workshops, and seminars both in-person and virtually.
• Assess training needs through surveys, interviews, and consultations with managers.
• Evaluate the effectiveness of training programs and make necessary adjustments.
• Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
• Maintain training records and track employee progress.
• Provide coaching and support to employees to enhance their professional development.
• Meet with the Supervisors to identify coaching opportunities.
• Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities

• Bachelor's degree in Human Resources, Education, Business Administration, or related field required
• Certification in training or instructional design (e.g., CPTM, ATD) is a plus
• Call Center experience is a plus
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
• Potential to travel internationally to deliver training and development programs at various company locations.
• Strong presentation and facilitation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with e-learning platforms and tools.
• Familiarity with performance coaching or mentoring is desirable.
• Ability to adapt training for diverse audiences and learning styles.
• Travel Industry background a plus
• Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills

• Flexible to work Monday through Friday Pacific Time (with occasional weekends)

Tatu City