Sales Administrator & Customer Service Representative - Nairobi, Kenya

Summit Recruitment and Search

  • Nairobi
  • Permanent
  • Full-time
  • 24 days ago
Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a . He/she will receive and capture orders, check that the pricing, quantity and slitting pattern is correct. The ideal candidate must have a minimum of 3 years' experience handling export queries in different time zone hours in a B2B environment.

Key Responsibilities:
  • Compile an order in-take report & submit to the CSR Manager daily.
  • Promote & sell the slow-moving & warehouse stock to customers.
  • Liaise with the operations & dispatch staff to ensure that customer requirement are met.
  • Update customer price lists when price changes occur.
  • Manage incoming calls & ensure that all customer demands are met.
  • Direct customer queries to the relevant party.
  • Check the inventory on hand daily bases on customer forecast.
  • Managing daily initiative with the dispatch, production, receiving and sales staff.
  • Load customer orders on the MFGpro system to create a sales order.
  • Create a job card based on the sales order.
  • Communicate the time frame to the dispatch supervisor to ensure that delivery occurs.
  • Liaise with the finance department regarding customers that are on hold.
Qualifications:
  • Must have a bachelor's degree in a related field.
  • Must have a minimum of 3 years' experience within a B2B
  • Must be proficient in Excel.
  • Must have experience in order processing.
  • Ability to work with dispatch, production, receiving and sales staff department.
  • Excellent phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize and manage time effectively.
  • Must have problem-solving skills and attentive to details.
  • Experience in handling export queries, documentation, and coordination with internal and external agencies.
  • Must have previous experience working with (flexible) time zone hours, preferably (India and West Africa - Nigeria and Ghana).
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Summit Recruitment and Search