Complaints and Investigations Clerk at Kenya National Commission on Human Rights (KNCHR)
Kenya National Commission on Human Rights
- Nairobi
- Permanent
- Full-time
- Assists in screening and processing of human rights complaints reported by petitioners.
- Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.
- Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.
- Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights
- Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission
- Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).
- Diploma in information management or records management or equivalent from a recognized institution.
- 1-year relevant experience in a similar position.
- Good organizational, writing, interpersonal and Communication skills
- Analytical skills for complaints handling/processing
- Ability to work in stressful and demanding environments
- Problem solving skills
- Computer literacy
- Team player
- Meet the requirements of Chapter Six of the Constitution of Kenya
Please note that it is a criminal offence to provide false information and documents in the application.
Only shortlisted candidates will be contacted.If you possess the above qualifications, please apply online through the by Friday 25th April 2024. Interested and qualified? Go to to applyBuild your CV for free.
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