DevOps Support Engineer
Prodapt View all jobs
- Nairobi
- Permanent
- Full-time
- Troubleshoot and resolve issues in application servers and database tables.
- Analyse and resolve basic to intermediate-level issues in cloud infrastructure (primarily AWS EC2 and related services) and resolve the oracle database issues.
- Manage CI/CD deployments using Jenkins pipelines.
- Monitor and manage distributed systems like Hazelcast and Proxy servers.
- Monitor and troubleshoot messaging systems such as RabbitMQ.
- Provide basic operational support for Kubernetes environments (pod monitoring, logs analysis, restarts, deployment verification).
- Perform basic SQL queries and troubleshooting in PostgreSQL, MongoDB, and other relational/non-relational databases.
- Respond to and resolve incident tickets using the Remedy ticketing system.
- Collaborate with cross-functional teams to ensure smooth deployment and support operations.
- Maintain documentation for troubleshooting steps and support SOPs.
- Provide proactive monitoring and health checks for systems to ensure high availability and performance.
- Hands-on experience with Jenkins for automated deployments.
- Basic to intermediate knowledge of AWS EC2 and cloud service troubleshooting.
- Working knowledge of Kubernetes concepts and basic cluster operations.
- Basic SQL knowledge for querying and troubleshooting databases.
- Experience working with PostgreSQL, MongoDB, and Oracle databases.
- Understanding of messaging systems like RabbitMQ.
- Familiarity with GitHub version control.
- Understanding of distributed systems (e.g., Proxy, Hazelcast).
- Experience with ITSM tools like Remedy for ticket management and AWS code build, code deploy and Code commit
- Strong problem-solving and communication skills.