Deputy Director Corporate Communication at Kenya Deposit Insurance Corporation

• Leading the development, implementation, and evaluation of Corporation’s customer engagement plans, programs, and initiatives in line with the KDIC Strategic Plans and set annual Performance Contracting.
• Overseeing the formulation, implementation, and review of the Organization’s corporate, stakeholders’, and departmental policies.
• Overseeing the provision of efficient service delivery in line with the KDIC Citizen Service Delivery Charter.
• Overseeing the development, implementation, and periodic review of the KDIC Citizen Service Delivery Charter and Service Level Agreements for efficient service delivery for consistent customer experience.
• Spearheading resolution of customer complaints lodged through the Commission on Administrative Justice (Office of the Ombudsman), compiling, and submitting the periodic reports to the Office of the Ombudsman.
• Establishing and maintaining proactive constructive and cooperative working relationships with internal and external stakeholders to ensure seamless service delivery at the customer touchpoints.
• Overseeing the formulation, implementation, and monitoring of Service Quality Assurance framework across the organization to streamline service quality management.
• Leading the conceptualization, planning, and implementation of corporate communication and public relations strategies.
• Overseeing the management of annual events to promote smooth stakeholder engagement and publicize activities of the institution including stakeholder engagement forums and initiatives.
• Spearheading the development, packaging, and production of communication briefs and publications for internal and external use.
• Spearheading all the media campaign engagements for the institution in liaison with respective departments to drive brand visibility and uptake of the institution's products and services.
• Oversee tracking and monitoring of the institution's media mentions to promote a favorable media tonality.
• Overseeing all internal and external communication for the institution to ensure information consistency.
• Overseeing the implementation of data-driven service improvement initiatives to enhance efficient customer service delivery.
• Spearheading the organization’s Corporate Social Investment and Sustainability Agenda.
• Overseeing closure of audit issues and adherence to enterprise risk management for compliance.
• Driving the department’s Business Continuity Management activities to ensure human and other departmental assets are protected for continuity of operations.
• Overseeing the preparation, utilization, and monitoring of the departmental budget.
• Overseeing the preparation and submission of all periodic and ad hoc reports for the department geared towards informed decision making.

• Minimum ten (10) years of work experience, with at least five (5) years in management.
• Bachelor’s degree in Communications, Journalism, Public Relations, or equivalent from a recognized institution.
• Master’s Degree in Communications, Journalism, Public Relations, or equivalent is advantageous.
• Completion of a leadership course from a recognized institution is advantageous.
• Professional qualification in journalism, mass communication, media studies, or equivalent from a recognized institution.
• Membership to Public Relations Society of Kenya (PRSK) in good standing or equivalent.
• Proficiency in Computer Applications.
• Compliance with Chapter 6 of the Constitution of Kenya 2010.

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