SHW Lead - Digital Transformation, Business Intelligence and Reporting at Safaricom Kenya
- Nairobi
- Permanent
- Full-time
To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.It also serves as the subject matter expert for:
- Digital Innovations
- Uzima App
- Usalama Centre Oversight
- Business Intelligence & Reporting
- SHW Communications
- Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
- Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
- Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.
- Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.
- Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.
- Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.
- Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
- Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.
- Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.
- Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.
- Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.
- Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.
- Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.
- Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.
- Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.
- Navigates and leads through change, balancing business continuity with people-centric transformation.
- Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.
- Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Degree in Business, IT, or related discipline.
- Strong analytical and statistical skills.
- Proficient in planning, reporting, and presentation (PowerPoint).
- Excellent communication and interpersonal skills.
- Creative problem-solver and effective team player.
- Project management expertise.
- Experience in large corporate environments, intranet systems, and complex data analysis.
- Strong stakeholder management capabilities.
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