Tour Consultant at Clovers Management & Training Consultants Ltd

Clovers Management and Training Consultancy View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
Success in the staffing industry depends on one thing: placing the right person in the right position. How is this accomplished? By knowing one’s clients and candidates! Since 1978, Clovers Management & Training Consultants Ltd. has worked with thousands of businesses We have created dedicated, long-term partnerships with our clients, and we take grea…Tour ConsultantAcademic Qualifications and Experience Required
  • Diploma or Bachelor's degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field.
  • Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems (Amadeus/Galileo/Sabre) is an added advantage.
  • minimum of 2 years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
  • Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
  • Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
  • Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
  • Proficiency in online booking tools and travel management systems.
  • Experience supervising or mentoring junior staff is an added advantage.
Key Accointabilities
  • Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
  • Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
  • Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20-30%.
  • Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
  • Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
  • Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
  • Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
  • Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
  • Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
  • Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
  • Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.
Don't Keep Share!:

Jobs in Kenya