Operations Manager at Flexi-Personnel

• Oversee Operations: Manage and coordinate daily business activities to ensure efficiency and effectiveness.
• Operations Efficiency: Develop and implement operational policies and procedures. Implement process improvements to enhance efficiency and reduce costs.
• Ensure SLA Compliance: Monitor service delivery to ensure all projects and tasks are completed within agreed timelines and quality benchmarks.
• Representation in Meetings: Act as a representative of the Managing Director in internal and external meetings, ensuring smooth communication and decision-making.
• Reporting & Documentation: Prepare and present comprehensive reports for various teams and departments to track performance and areas of improvement.
• Budget oversight: Take the lead in developing, implementing, and managing the organization's budgeting process, ensuring accurate financial forecasting, resource allocation, and cost control to support strategic objectives.
• Team Supervision: Set goals, provide leadership and guidance to teams, ensuring alignment with company goals.
• Performance Culture: Instill a high-performance culture by fostering teamwork, accountability, and results-driven approaches.
• Business Continuity: Ensure smooth business operations by identifying and mitigating risks that may affect service delivery.

• Bachelor’s degree in Business Management, Operations Management, Project Management, or a related field.
• 5+ years of experience in service delivery management, operations, or project management role.
• Industry knowledge in Information Technology, Electrical/Mechanical or construction business is a plus.
• Strong leadership experience, managing cross-functional teams.

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