Revenue Cycle Manager

• Lead, supervise, and develop a remote RCM team including billers, coders, AR specialists, and denial staff across all 9 practice locations

• Set clear performance expectations, conduct regular one-on-ones, and deliver timely, constructive feedback to direct reports

• Manage staffing levels, workload distribution, and team capacity to ensure all billing functions are covered efficiently

• Recruit, onboard, and train new billing team members on practice systems, workflows, and performance standards

• Foster a culture of accountability, continuous improvement, and professional development within the RCM team

• Own the full revenue cycle from charge capture and claim submission through payment posting, denial management, and AR resolution

• Ensure claims are submitted accurately and on time across all 9 locations and all payer types

• Monitor and manage AR aging buckets, ensuring accounts are worked within appropriate timelines and escalated as needed

• Oversee denial management and appeals processes, ensuring high-dollar and complex accounts receive timely, expert resolution

• Review and approve write-offs, adjustments, and escalated account resolutions within established authority limits

• Track, analyze, and report on key RCM performance metrics including clean claim rate, denial rate, days in AR, collection rate, and net collection percentage

• Prepare and present monthly RCM performance reports to practice leadership and the CFO

• Identify trends, variances, and performance gaps and develop action plans to address them

• Build and maintain RCM dashboards and reporting tools that provide real-time visibility into billing performance across all locations

• Benchmark performance against dermatology industry standards and drive continuous improvement toward best-in-class metrics

• Ensure all billing and coding practices comply with federal and state regulations, payer contracts, and CMS guidelines

• Oversee HIPAA compliance within all RCM operations and maintain appropriate safeguards for protected health information

• Manage payer relationships and serve as the escalation point for complex payer disputes, contract issues, and credentialing matters

• Stay current on dermatology-specific coding updates, payer policy changes, and regulatory developments affecting the revenue cycle

• Coordinate with compliance and legal counsel on audit responses, overpayment refunds, and payer investigations as needed

• Evaluate and optimize RCM workflows, tools, and systems to improve efficiency, accuracy, and collections performance

• Lead implementation of process improvements, policy updates, and technology enhancements across the billing function

• Develop and maintain billing policies, procedures, and training materials for the RCM team

• Collaborate with practice management, clinical staff, and IT on front-end improvements that reduce denials and improve charge capture

• Identify automation opportunities and work with vendors or internal teams to implement solutions

• Partner with practice administrators and office managers across all 9 locations to resolve billing issues and improve front-end workflows

• Collaborate with clinical leadership on documentation improvement, coding accuracy, and charge capture completeness

• Provide RCM guidance and education to non-billing staff to reduce preventable errors and improve overall revenue performance

• 5 or more years of medical billing and revenue cycle experience, with at least 2 years in a supervisory or management role

• Demonstrated experience managing a billing team in a multi-location healthcare, specialty, or dermatology practice

• Strong knowledge of the full revenue cycle including charge entry, coding, claim submission, payment posting, denial management, and AR

• Working knowledge of dermatology CPT, ICD-10, and HCPCS coding across medical, surgical, and cosmetic service lines

• Proficiency with practice management and billing software used in specialty or dermatology settings

• Excellent analytical skills with the ability to interpret RCM metrics, identify root causes, and drive measurable improvement

• Strong leadership and communication skills — you can manage performance, deliver feedback, and develop people effectively

• Comfortable working in a fully remote leadership role with a distributed team

• Direct experience managing RCM operations for a dermatology, plastic surgery, or aesthetics practice

• Experience with Modernizing Medicine (EMA), Nextech, or similar dermatology-specific EHR and billing platforms

• Familiarity with Availity, Waystar, or similar clearinghouse and payer portal platforms

• CPC, CPMA, CHBME, or other relevant billing, coding, or healthcare management certification

• Experience building or scaling a remote RCM team from the ground up

• Background in payer contract negotiation or credentialing management

Remote Raven