Client Service Managers at HCS Affiliates Group
HCS Affiliates Group
- Kenya
- Permanent
- Full-time
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- Company:
- Location: Kenya
- State:
- Job type: Full-Time
- Job category:
- Interface with technical support team to ensure timely service restoration and SLA management
- Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
- Sustain and ensure base line revenues are maintained and grown month on month
- Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
- Initiate Surveys, Service activation, generate quotes and receipting of all first orders
- Respond to customer inquiries, raised on emails or via calls
- Plan and organize the fulfillment of client orders to ensure timely delivery
- Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
- Contact clients to ensure they are satisfied with received products and services
- Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
- Assist in resolving clients' issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution
- Bachelor's degree with sales background or other sales related qualifications
- 3-5years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management
- Knowledge of the telecommunications industry.
- Sales Management / Processes
- Analytical skills / Critical thinking
- Client focus & Results orientation
- Business acumen and Strategic orientation / Quick decision making
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