Senior Officer, Software Implementation at International Medical Corps

• Lead the planning and coordination of software rollout activities across facilities, warehouses, and partner sites.
• Develop and maintain implementation workplans, ensuring timelines are realistic, risks are identified early, and all parties are aligned.
• Conduct and oversee readiness assessments (staff capacity, infrastructure, master data, and system prerequisites) before each implementation phase.
• Ensure all pre-implementation requirements are fully met before authorizing progression to the next stage.
• Coordinate cross-functional teams (technical, medical, supply chain, M/E) and external partners throughout the implementation lifecycle.
• Track progress against milestones, proactively manage risks and delays, and escalate issues with recommended solutions.

• Own the end-to-end verification of system configurations against agreed technical specifications and operational requirements.
• Review and approve facility setups, user access controls, permission structures, item master lists, and location hierarchies.
• Ensure the completeness and accuracy of initial data loads before go-live.
• Lead go-live execution, verifying that core daily workflows - including receiving, dispensing, requisitions, transfers, and reporting - are functioning correctly.
• Identify, document, and drive resolution of issues in coordination with technical, partner, and support teams.
• Provide final go-live sign-off based on established readiness criteria.
• Review and validate the implementation work of junior officers and field staff before sign-off.

• Ensure all implementation activities comply with approved standard operating procedures and quality standards.
• Validate that configured workflows support real-world operational and reporting needs at each site.
• Maintain accurate issue logs, monitor resolution progress, and escalate unresolved issues appropriately.
• Provide structured troubleshooting support during rollout and system stabilization phases.
• Capture lessons learned and contribute actionable recommendations to improve implementation standards and tools.

• Co-facilitate user training sessions, ensuring training content is practical, contextually relevant, and understood by end users.
• Develop and review implementation reports, site sign-off documents, and handover notes to a high standard.
• Mentor and support junior implementation staff through structured coaching and on-the-job guidance.
• Monitor early system usage patterns post-go-live to detect adoption risks and proactively address them.
• Lead or support follow-up visits and remote check-ins to ensure the system is functioning as intended after handover.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

• Bachelor's degree in health informatics, information systems, computer science, public health, business administration, economics or a closely related field.
• Minimum of 5 years of experience with digital health systems, information systems, or supply chain management software, preferably in healthcare or NGO settings.
• Experience leading or supporting full-cycle system implementations, including go-live activities, is preferable.
• Experience conducting readiness assessments, identifying implementation risks, and supporting issue resolution in multi-stakeholder settings is preferable.
• Experience supervising, mentoring, or reviewing the work of junior staff or field teams is preferable.
• Ability to interpret and apply technical specifications, implementation procedures, and quality standards.

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