RTO Staff Coordinator at HCS Affiliates Group

HCS Affiliates Group

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.RTO Staff CoordinatorJob PurposeThe RTO Agent main task is to coordinate live courier operations and ensure daily performance against a range of KPIs. Also to help us coordinate operations control centerPrimary Roles andResponsibilities
  • Coordinate operations control center
  • Maximize the productivity of resources (people, technology etc.)
  • Coach and handhold agents to maintain high operations standards
  • Monitor and improve order delivery time whilst minimizing order cancellations.
  • Evaluate performance with key metrics (etc.)
  • Ensure quality assurance checks are completed and maintained
  • Optimize delivery times and maximize Gsat
  • Assist all the three users to ensure satisfaction
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
  • Mentor staff and provide them with support required in their roles.
  • Give structured and actionable daily feedback to the Team Lead/Supervisor Academic
QualificationsDiploma or Bachelor's or equivalent training and/or least 6 months related experience preferredExperience
  • Being able to work under pressure and track thousands of m
  • Very good command of English, both written and spoken
  • Proficient in MS Office, G-docs and call centre equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
  • Positive and patient
  • Ability to multitask is highly recommended
  • Ability to learn quickly and adopt to a fast-paced environment
Skills
  • You are aligned with our company values and enact them both in your personal and professional life
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quickly to changing policies and procedures.
  • Must be able to work as part of a team in a fast-paced and pressured environment,
  • Communicating effectively with both colleagues and clients and following verbal and written instructions.
  • Must be able to efficiently solve problems relating to sales, finance and transportation of goods in locations both nationally and overseas.
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