Customer Support Representative (German Speaking)

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You pay strong attention to detail and deliver work that is of a high standard

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact

Alpha-CX Alpha Intelligent Technology Co.LTD