At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.The RoleWe're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.What You'll Do Daily:Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelinesUpdate Asana projects with task completions, deadlines, and contributor assignmentsMaintain spreadsheets tracking freelancer performance, project progress, and quality metricsSend routine communications about new tasks, deadlines, and project updates via Slack and emailDocument common issues and maintain FAQ resources for contributorsProcess administrative requests such as freelancer onboarding paperwork and payment inquiriesCoordinate with internal team to relay urgent issues or escalationsWhat We Offer:Fully remote position with flexible hours in European time zonesStable contract work with potential for extensionEntry point into AI industry with learning opportunitiesClear processes and supportive team environmentCompetitive hourly rate for administrative coordinationApply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.What We're Looking For:1-3 years of administrative or customer service experienceExcellent written communication skills - you'll write 50+ emails dailyProficiency with Asana, Slack, and Google Sheets/ExcelStrong attention to detail for data entry and tracking tasksAbility to work European time zones for timely freelancer supportProfessional, helpful attitude when handling repetitive inquiriesBasic problem-solving skills to address common contributor questions independentlyThis Role is Perfect If You:Enjoy structured, organized work with clear processesWant to gain experience in the growing AI industryAre comfortable with email-heavy, desk-based workLike helping people resolve questions and issuesThrive with routine tasks and systematic approachesPrefer supportive rather than leadership responsibilities
