IT Support Specialist

Neumann Kaffee Gruppe

  • Nairobi
  • Permanent
  • Full-time
  • 1 month ago
We are Neumann Kaffee Gruppe. And we love coffee.For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.Ibero Kenya Limited is amongst the top exporters of green coffee in Kenya and is renowned for its commitment to excellence. We have curated a distinguished reputation for supplying premium-grade Kenyan coffee to the global market, achieved through expertise in rigorous sourcing, high quality control measures, and a transparent supply chain. This expertise and knowledge, allied with our ultra-modern facility, enables us to deliver an exceptional level of service and efficiency.For our group company, Ibero Kenya Limited, we are looking for an IT Support Specialist (f/m/d).
The position will be based in Nairobi, Kenya and reports directly to the IT Manager.Your responsibilities1. Technical Support and TroubleshootingServe as the initial point of contact for users seeking technical assistance through various channels (phone, email, remote desktop support system).Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, and basic network connectivity.Guide users through troubleshooting steps and provide clear instructions to resolve issues.2. Incident and Request ManagementManage, document, and prioritize incoming support calls according to urgency and impact.Escalate unresolved issues to System Administrator when necessary, providing detailed information for efficient resolution.3. Hardware and Software SupportInstall, configure, and troubleshoot basic software applications and operating systems.Provide support for hardware issues, including setup, configuration, and basic repairs of desktops, laptops, and peripheral devices.Manage inventory of IT equipment, track assets, and ensure accurate records are maintained.4. Documentation and Knowledge SharingDocument troubleshooting steps, issue resolutions, and contribute to the IT knowledge base for future reference.Create user guides, FAQs, and provide end-user training for common issues and new system features.Stay updated on the latest IT developments, tools, and security best practices.5. Proactive System Monitoring and MaintenanceMonitor IT systems, networks, and services, and respond to alerts or performance issues or escalate when necessary.Perform routine preventive maintenance and updates on desktops, laptops, and other devices to ensure optimal performance and security.Identify potential issues and suggest improvements to enhance IT support processes.Your profileBachelor’s degree in Computer Science & Information Technology, or a related field with at least 2 years' experience.CompTIA A+, Network+, or equivalent certifications would be an advantage.Microsoft Certified: Microsoft 365 Fundamentals or equivalent certifications.Problem solving and communication skills.Our staff appreciatesWorking in an international atmosphere in a growing and progressive company.Corporate health insurance schemeNumerous opportunities to learn and grow.An attractive remuneration package commensurate with the position.A great working environment and a supportive team.Have we sparked your interest?
We are pleased to receive your application documents.Please get in touch with your first point of contact: Immaculate Radido

Neumann Kaffee Gruppe