IT Intern at Old Mutual Kenya

Old Mutual

  • Kenya
  • Training
  • Full-time
  • 28 days ago
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.IT InternResponsibilitiesClient Issue Diagnosis
  • Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
  • Customer Service
  • Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
  • Community of Practice Management
  • Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
  • Product/Service Information
  • Provide basic product/service information and respond to basic customer questions about the product/service.
  • Data Collection and Analysis
  • Perform basic data entry tasks, including data verification.
  • Knowledge Management
  • Collect and create content, best practices, and case studies to capture and share knowledge.
  • Personal Capability Building
  • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Solutions Analysis
  • Assess compliance with established standards and protocols for routine inquiries.
  • Operational Compliance
  • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
  • Improvement/Innovation
  • Accept changes at work and provide support when asked.
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