Billing Support Engineer at Ericsson
Ericsson
- Kenya
- Permanent
- Full-time
- Handle customer issues (Normal CSR work)
- Handling Emergency cases and fault Isolation for the customer
- Handle dedicated support & Software Update Management (SUM).
- Education: Bachelor's degrees in telecommunication engineering or related university degree.
- Min years of experience: 5+ Years
- Domain-experience: BSS, Billing BSCS system
- Delivering results & meeting customer expectations
- Good Troubleshooting & fault Isolation skills
- Presentation & communication skill
- Deep knowledge in BSCS including it’s all modules (Rating, Billing, CX, AX, Payment, SOI & Web services)
- Very good knowledge in shell scripting, DB SQL.
- Solid understanding in Linux System Administration, Oracle administration & networking
- Should be able to do tracing/debug analysis for BSCS applications/modules
- Knowledge in Java, Virtualization, VMware hypervisor, Kubernetes & Docker
- Past experience with Ericsson will be preferred.
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