Tupande Soko Chief of Staff at One Acre Fund
One Acre Fund View all jobs
- Nairobi
- Permanent
- Full-time
- Collaborate with the Director of Market Access and senior leadership to develop and implement strategies that align with Tupande's business objectives and improve operational efficiency
- Lead time-bound initiatives directly for the Soko MD (e.g., new product launches, investor/partner engagements, organisational restructuring)
- Step in as project lead on critical initiatives where leadership bandwidth is limited
- Provide analytical support for new business opportunities or expansion decisions
- Collaborate with Soko's support teams, Finance, Procurement, Sales, and Processing to identify and resolve cross-functional bottlenecks that affect service delivery, growth, or impact
- Work with customer-facing teams to ensure customer service standards are maintained, using feedback and data to identify areas for improvement
- Manage OKR design and tracking, KPI reporting, and provide regular updates to senior management on operational performance and customer experience metrics
- Establish and maintain an effective operational control environment that promotes ethical and responsible behaviour through integrated processes
- Support direct reports on their professional development and daily work
- Build the team through strategic hiring
- Act as a liaison between customer-facing staff and senior leadership for team updates, planning, and feedback
- Identify and streamline bottlenecks in internal operations and manage the tracking of key departmental controls.
- Strong project management and organizational skills.
- Advanced Microsoft Excel and PowerPoint (or Google Suite equivalents).
- Excellent writing, communication, and presentation skills.
- Data analysis and performance management systems
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