Outlet Manager at Fairmont Hotels & Resorts

• Manage day-to-day operations of the restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct roll plays and ensure employees adhere to grooming standard
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel's service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs

• Minimum 2 years of experience in a busy Outlet in a 5* Hotel
• Diploma in Food & Beverage or related field
• Service focused personality is essential, with an eye for detail
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• A motivator & self-starter
• Well-presented and professionally groomed at all times

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