Branch Manager(Nairobi-Banking)

• Develop and implement branch growth plans (deposits & lending).

• Achieve revenue, profitability, and collection targets.

• Maximize income streams and prevent revenue leakage.

• Prepare, monitor, and manage branch budgets and costs.

• Oversee daily branch operations including opening, closing, and security.

• Ensure compliance with banking policies, procedures, and regulatory requirements.

• Authorize transactions, vouchers, and accounts within approval limits.

• Maintain safe custody of vaults, cash, loan documents, and records.

• Submit accurate statutory and internal reports.

• Ensure high-quality customer service across all branch departments.

• Build and maintain strong client relationships.

• Resolve customer escalations and ensure service excellence.

• Lead, supervise, coach, and develop branch staff.

• Promote a culture of integrity, accountability, and teamwork.

• Safeguard branch assets and implement internal controls.

• Act as joint custodian of vaults and cash.

• Ensure compliance with audit, risk, and governance standards.

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)

• Master’s Degree is an added advantage.

• Experience in trade finance, business development, and client relationship management is mandatory.

• Minimum 10+ years in banking and currently in the banking industry.

• Leadership or Management Training is an advantage.

• Proven track record in branch performance, revenue growth, and staff management.

• Bank operations and branch management

• Credit and lending oversight

• Budgeting and financial reporting

• Customer service management

• Public relations and stakeholder engagement

• Personal Attributes

• High integrity and ethical conduct

• Excellent communication and interpersonal skills

• Courteous, professional, and customer-focused

• Strong decision-making and problem-solving abilities

CDL