Head of Services - Kenya (Director)

Nairobi
Permanent
Full-time

2 days ago

Team / Role OverviewThe Kenya Services Head directly or indirectly manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.What you will do:

Responsible for overall design, socialization, and implementation of Services Strategy in the country
Increase penetration of the Bank’s services within the existing client base as well as acquiring new clients for the Bank
Partnering with clients’ sales origination to develop and manage pipeline to deliver customer revenue growth across all client segments
Manage a team with a defined portfolio of clients, with product and sector expertise, responsible for new cross-sell and retention, in addition to managing a team of product / solution sales
Trusted Advisors to clients for complex cash management, treasury and working capital, and trade services
Develop Our People and be seen as a Champion of Progress who delivers value to client and partners alike
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance, CCO to ensure appropriate governance and control infrastructure
Work closely with business partners to develop and execute country strategy
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you:

15+ years of experience, including 8-10+ years' managerial experience
Possesses in-depth knowledge of and other banking products
Advanced marketing and selling skills & ‘customer first’ mind-set
Proven track record in sale of cash management, trade, and / or technology based consulting solutions
Managed large client relationship from a banking or product perspective
Consistently demonstrates clear and concise written and verbal communication
Persuasive and articulate personality
Excellent interpersonal skills to deal internally and externally with clients
Good team skills
Demonstrated organizational & planning skills
Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
Proven leadership skills
Recognized execution skills
Entrepreneurial approach

What we can offer youBy joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.Job Family Group: Institutional SalesJob Family: Solution SalesTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

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