International Campaign Agent Job Career Box
- Kenya
- Permanent
- Full-time
- This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email.
- Maintain data entry requirements by following data program techniques and procedures.
- Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
- Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Test customer and account system changes and upgrades by inputting new data; reviewing output.
- Secure information by completing database backups.
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintain customer confidence and protect operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Computer literate
- Ability to type a minimum of 30 wpm
- Ability to work in a rotational shift environment
- No active warning history
- Minimum 6 months in customer service
- A minimum of 90% on QA score
- A minimum of 95% attendance score
- Customer Service
- Customer Satisfaction
- Empathy
- Stress Tolerance
Corporate Staffing