Housekeeping Manager
- Nairobi
- Permanent
- Full-time
- Supervise and coordinate daily housekeeping activities across guest rooms, public areas, laundry, and back-of-house facilities.
- Develop and enforce cleaning standards, schedules, and procedures to maintain hygiene and presentation.
- Inspect rooms and public areas regularly to ensure cleanliness and maintenance standards are met.
- Recruit, train, and supervise housekeeping staff, including room attendants, laundry personnel, and cleaners.
- Prepare staff schedules to ensure adequate coverage and efficient operations.
- Conduct regular performance appraisals and provide coaching to improve team performance.
- Manage inventory of cleaning supplies, linen, guest amenities, and equipment.
- Coordinate timely procurement of housekeeping materials while controlling costs and minimizing wastage.
- Respond promptly to guest requests and complaints related to housekeeping.
- Collaborate with other departments to ensure guest needs are met and exceed expectations.
- Ensure adherence to health, safety, and sanitation standards and regulations.
- Train staff on safe handling of cleaning chemicals and proper use of equipment.
- Prepare and manage the housekeeping department budget.
- Monitor expenses and implement cost-saving measures without compromising service quality.
- Diploma or Degree in Hotel Management, Hospitality, or related field.
- Minimum 5 years of experience in housekeeping management, preferably in a 3-star hotel or similar hospitality environment.
- Strong knowledge of housekeeping standards and best practices.
- Excellent leadership, communication, and organizational skills.
- Ability to work under pressure and maintain high standards.
- Attention to detail
- Team leadership and motivation
- Problem-solving and decision-making
- Time management and scheduling
- Customer service orientation