IT Solutions Associate, G6 at World Food Programme (WFP)

• Design, develop, test, and maintain web and mobile applications (primarily Python-based systems).
• Develop and maintain APIs and system integrations (e.g. Kenya County Office beneficiary management system with third-party platforms like Safaricom, Equity etc).
• Support deployment, bug fixing, and enhancements for existing systems.
• Maintain technical documentation for applications and integrations.
• Collaborate with other developers and stakeholders to gather requirements and deliver solutions.

• Use Tableau to design, develop, and maintain interactive dashboards that support program monitoring and management decision-making.
• Translate reporting and business requirements into actionable data visualizations and maintain standard datasets for reporting and operational follow-up.
• Manage application data structures, validation rules, and data flows across systems, including data migration activities between legacy and new systems.
• Perform routine data quality checks, cleanup, and reconciliation, and serve as the focal point for data-related system issues and user support escalations.

• Generate routine and ad-hoc reports from operational systems.
• Support programme and management teams with data extracts and analysis.
• Ensure data accuracy, consistency, and timeliness in reports.
• Contribute to defining basic dashboards or reporting templates where required.
• Use Tableau to design, develop, and maintain interactive dashboards that support programme monitoring and management decision-making.

• Provide second-line support to users for system and data-related issues.
• Work closely with field offices to resolve data discrepancies and system usage challenges.
• Support user training and refresher sessions on system use and data handling.

• Adhere to data protection, information security, and organizational IT policies.
• Support implementation of access controls, audit trails, and basic security checks.
• Flag data risks, gaps, or recurring issues to the IT Solutions Lead.

• Stable and well-documented application features and integrations.
• Clean, validated, and well-maintained datasets.
• Timely operational and management reports.
• Reduced data-related incidents and improved system reliability.

• Reports to: Head of IT Solutions Sub-unit.
• Works closely with developers, programme teams, field offices, and operations staff.

• Education: University degree, preferably in information technology, computer science, or a related functional area.
• Experience: Six or more years of work experience in IT support, or digital tools implementation. Experience working in a large organisation is desirable.

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