Systems Support Analyst Job Britam

  • Kenya
  • Permanent
  • Full-time
  • Just now
To identify business requirements and develop solutions (database design, workflows, user/data
interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.Key Responsibilities:
  • Configure and/or customize business applications to meet business requirements using various
database and software tools. * Assist in presentations of system functionality to new users and departments. Drives systemsadoption by business users. * Enhance and create user and system documentation as needed.
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
  • Perform the necessary technical design and development functionality to ensure that business
application systems can be effectively developed and implemented. * Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
  • Capturing of business applications information needs and mapping of the same to the software
and /or database components. * Perform data modelling to analyze and specify data structures within an application system.
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications.
  • Implementing and testing database design and functionality and tuning for performance.
  • Research and provide input on design approach, performance and base functionality
improvements for various procedures and applications. * Generation of ideas to improve efficiency in software and application services offered to thebusiness, and/or generate revenue for business. * Delegated Authority: As per the approved Delegated Authority Matrix.Knowledge, experience and qualifications requiredQualifications & Experience:
  • Degree in Computer Science or a technical-related field.
  • 4 - 6 years experience in applications development, which includes system customization,
support and report designs. * 2 years' experience with RDMS preferably MS SQL Server, Oracle and MySQL.
  • Certified in IT.
  • Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
  • Experience in process automation using robotics.
  • Previous experience in a financial/insurance institution will be an added advantage.
  • Membership to relevant IT bodies.
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