Engineer - Digital Services (Service Operations Center) at Safaricom Kenya

Safaricom View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.Engineer - Digital Services (Service Operations Center)Responsibilities
  • Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
  • Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
  • Developing and executing automation scripts and maintenance jobs.
  • Documentation and closure of monitoring gaps under the mind the gap initiative.
  • Onboarding DIT systems to the service monitoring tools (APMs such as ELK, Dynatrace etc.)
  • Write and deploy custom scripts in picking specific monitoring metrics.
  • Come up with Log ingestion pipelines and parsing of the same.
  • Support all Digital squads to ensure new products are monitored.
  • Support in Zero touch Operations initiatives.
Qualifications
  • Bachelor's Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
  • At least 2 years' experience in a busy telco or IT setup.
  • Domain knowledge in at least 3 of the following areas, Databases, Containerization, VAS, Integration, Virtualization,
  • Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
  • Good understanding of the micro service architecture & appreciation of the
traditional/classic SOA * Technical Knowledge of working on Dev-Ops
  • Being able to implement strict change management policy
  • Good understanding of back-end programming such us Python, Java – Springboot.
  • Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
  • Be well versed with modern monitoring tools and systems with experience in APMs such
as ELK, Dynatrace, AppDynamics, New Relic, Splunk etc. * Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIsDon't Keep Share!:

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