Systems Analyst at The Science for Africa Foundation

• Collaborate with the Manager - ICT and Digital Transformation and the Business Analyst to design and implement scalable technology solutions that are aligned with documented business requirements and strategic objectives.
• Partner with the Business Analyst to analyse existing business processes, identify improvement opportunities, and translate findings into system enhancements that boost efficiency and effectiveness.
• Develop and maintain comprehensive system documentation, technical specifications, and user manuals.
• Ensure that all solutions comply with internal policies, industry best practices, and relevant compliance requirements.
• Model data flows, system processes, and integrations.
• Review and assess existing system designs and architectures, and provide recommendations to enhance efficiency.

• Customise and configure new and existing systems to improve user experience, functionality, and alignment with organisational workflows.
• Coordinate with internal teams and third-party vendors to ensure solutions are scalable, maintainable, and aligned with user needs.
• Participate in system upgrade planning, testing, and deployment to ensure smooth transitions and minimal disruptions.
• Liaise with external solution providers to oversee implementations, upgrades, issue resolution, and service level compliance.
• Maintain clear records of vendor communications, licensing, and contract deliverables.
• Evaluate and recommend new systems, tools, or technologies based on emerging business needs.

• Manage core business applications, including user access, system configurations, and performance monitoring.
• Provide day-to-day support for in-house systems, including configuration, user management, issue resolution, and reporting.
• Co-develop and deliver training and support materials that reflect both system functionality and business process updates to enhance user adoption and proficiency.
• Maintain system integrity, performance, and security by conducting regular audits and updates.
• Work in close partnership with the Business Analyst to continuously translate business requirements into actionable system enhancements and ensure changes are well-communicated to stakeholders. Work in closely with system developers to define system requirements.

• Assist in the design, administration, and optimisation of relational databases.
• Develop SQL queries, scripts, and reports to support business analysis and decision-making.
• Monitor database health and implement improvements to enhance performance and ensure data integrity.

• Design and maintain low-code applications using platforms such as Microsoft Power Platform or similar tools to automate processes and fill system gaps.
• Collaborate with business units to identify automation opportunities and build lightweight, cost-effective tools to meet their needs.

• Create and maintain customised dashboards, reports, and visualisations to provide stakeholders with actionable insights.
• Conduct data analysis to identify trends, anomalies, and opportunities for operational improvements.
• Support efforts to integrate data from multiple sources for consolidated reporting and analytics.

• Take part in project planning, estimation, resource allocation, and project risk management activities.
• Coordinate system testing, user acceptance testing, and validation processes to ensure implemented solutions meet specified requirements and deliver high-quality results.
• Support change management activities throughout the project lifecycle, including stakeholder engagement, communication planning, training coordination, and transition support to ensure smooth adoption of new systems and processes.

• In collaboration with the Business Analyst, identify opportunities to enhance business processes, systems, and services through the adoption of innovative technologies or practices.
• Champion a culture of continuous improvement by encouraging feedback, experimentation, and learning across teams.
• Research and evaluate emerging technologies and industry trends, providing recommendations for adoption where appropriate.
• Collaborate with cross-functional teams to pilot, evaluate, and scale innovative solutions.
• Develop and implement improvement initiatives in alignment with organisational goals and customer needs.
• Track and report on the outcomes of improvement efforts, using data and metrics to assess impact and inform future strategies.

• Project Management Professional (PMP) or PRINCE2
• Microsoft Certified: Power Platform / Dynamics 365 / Azure

• A minimum of seven (7) years' relevant experience.
• Extensive documented experience in the successful implementation of ERP systems, Customer Relationship Management (CRM) platforms, and Grant Management Systems.

• Strong analytical, problem-solving, and critical-thinking skills.
• Solid understanding of SQL, APIs, and enterprise architecture frameworks such as TOGAF.
• Excellent communication, interpersonal, and presentation skills.
• Proficient in system integration, data flow modelling, and DevOps practices.
• Familiar with project management methodologies, including Agile, Waterfall, and SCRUM, as well as the full software development lifecycle (SDLC).
• Proficiency in system integrations, data flow modelling, and DevOps.
• Ability to collaborate effectively with cross-functional teams in a fast-paced environment.
• Must understand and demonstrate the Foundation's values such as respect, accountability, excellence, diversity, and inclusion.
• Must demonstrate the ability to pay attention to details.
• Must promote knowledge sharing and learning.
• Must have a high level of integrity and flexibility.
• Must embrace continuous learning and improvement.
• Must possess client relations and collaboration with other team members.

• Must have proven and demonstrated Leadership skills such as delegating responsibilities, developing others, facilitating change, and leading through vision and values.
• Must demonstrate the ability to manage stakeholders.

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