Operations Manager for a Spa - Tigoni, Kenya
Summit Recruitment & Search
- Kenya
- Permanent
- Full-time
- Ensure compliance across all departments within the branch.
- Create and maintain effective processes to manage all machines and equipment for operational effectiveness.
- Oversee maintenance schedules for all spa machines and equipment.
- This includes assessing and managing all breakages, wear and tear notices, etc as per the company policy.
- Ensure proper and accurate record keeping and maintenance for all facilities at the branch i.e power and water consumption.
- Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
- Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
- Ensure the 360 degree- customer experience is understood, implemented, and upheld by all. Monitor sales teams' rebooking and upselling strengths and frequencies and execute relevant training sessions. Review and share client feedback.
- Relevant parties within the team and follow up where further discussions are required to determine issues and solutions to execute.
- This includes feedback related to staff and facility/equipment. o Ensure all staff are presentable and uniform appropriately as per the company policy.
- Maintain required OSH standards and requirements for all equipment and within the facility.
- Ensure the FOM is always updated with the team changes to ensure proper and convenient planning for the team calendars.
- Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
- Liaise with the FOM to ensure team product and role knowledge through training and reviews.
- Relevant bachelor's degree or diploma.
- Must have 6+ years of experience as an operations manager in the hospitality sector preferably for a busy hotel or spa.
- Intrigued by moving parts and excellent coordination of events.
- Organized with an eye for detail.
- Experience in managing and contractors is highly preferred.
- Knowledge of scheduling software systems is highly desirable.
- Solution-oriented and a great team-player.