Credit Collections Associate – Malindi at SunCulture Kenya Ltd
SunCulture
- Malindi, Kilifi County
- Permanent
- Full-time
- Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
- Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
- Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
- Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
- Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
- Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
- Generate compliance and risk reports for use in decision making and performance appraisals.
- Perform any other duties within the scope of this position.
- Business related degree, CPA qualification is an added advantage.
- At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
- Knowledge in credit management and banking is an added advantage.
- Capable and willing to work extended hours
- Excellent interpersonal skills with good leadership skills.
- Evidence of well-developed organizational skills and the ability to meet strict deadlines.
- Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
- Sound verbal communication skills including the ability to negotiate respectfully and assertively
- Accuracy and attention to detail.
- Demonstrated ability to quickly learn new systems and processes.
- Demonstrated commitment to service excellence.
- Proficiency in GSuite, Microsoft Office
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